Frequently Asked Questions
What time can I check-in/check-out of the apartment?
The official check-in time is from 5pm. If your apartment is ready beforehand you may be allowed to enter before this time. Apartments should be vacated by 12 noon.
Does the establishment have WiFi? Is it free or do I have to pay?The apartments have WiFi available for a fee. Ask the reception.
When do I need to pay for my booking?When you book on this website you will be asked for credit card details as a guarantee: you will not be charged at this point. Payment should be made directly in the hotel unless you have booked a Non-Refundable offer or promotion.
What is a Non-Refundable Rate?These are rates that must be paid, using the credit card details you provide, upon booking. You may not modify or cancel these types of reservations. Once the booking is confirmed, no amount will be reimbursed.
Are there supermarkets near the apartments?You will find supermarkets, cafés, shops, bars and restaurants near the establishment.
What time is reception open?Reception is open 24 hours a day.
Do the apartments have cots?Cots are available on request and cost €5 per day.
Are pets permitted?Pets are allowed in the apartment with a daily supplement that varies according to the season. Ask the reception.
Do the apartments have a safety deposit box?Yes. It costs €3 per day.
Does the complex have a swimming pool?The apartments have an outdoor swimming pool.
Are the apartments cleaned during my stay? Are towels and bed sheets included?The apartments are only cleaned at check-in and check-out. There is no daily cleaning service. Bed sheets are changed once a week for stays of a minimum of 7 days, while towels are changed twice weekly.
Do I need to pay a deposit at check-in?Yes. When you arrive, reception will ask for a deposit of €100 per apartment, in cash. This will be returned at check-out once the state of the apartment has been confirmed.
